Cisco IT Essential V 4.1 Chapter 4 (PDF File)

Chapter 4: Basics of Preventive Maintenance and Troubleshooting

Chapter 4 Objectives

 4.1 Explain the purpose of preventive maintenance
 4.2 Identify the steps of the troubleshooting process

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• The Purpose of Preventive Maintenance

- Reduce the likelihood of hardware or software problems by systematically and periodically checking          hardware and software to ensure proper operation.
- Preventive Maintenance can be divided in:
- Preventive Maintenance can be divided in:
     • Hardware maintenance
     • Software maintenance
- Benefits of preventive maintenance are:
    • Reduced computer down time and repair costs.
    • Increased data protection
    • Extended life of the components
    • Increased equipment stability



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